Refund Policy
We value your satisfaction and strive to provide transparent refund policies. This policy outlines the terms and conditions for subscription refunds and cancellations.
Refund Policy Summary
30-Day Free Trial
Try our service risk-free for 30 days. Cancel anytime during trial period.
7-Day Refund Window
Eligible for full refund within 7 days of subscription purchase.
No Hidden Fees
Transparent pricing with no cancellation fees or hidden charges.
1. Free Trial Period
30-Day Risk-Free Trial
All new subscribers receive a 30-day free trial period to evaluate our services without any financial commitment.
Trial Period Benefits
- • Full access to all premium features during trial
- • Unlimited tender notifications and alerts
- • Complete platform functionality
- • Customer support and assistance
- • Cancel anytime without charge
Trial Cancellation
You may cancel your subscription at any time during the trial period without being charged. Simply access your account settings or contact our support team. No questions asked, no cancellation fees.
Auto-Renewal Notice
After the trial period, your subscription will automatically convert to a paid subscription unless cancelled. We will send reminder emails before the trial expires to help you make an informed decision.
2. Paid Subscription Refunds
7-Day Refund Window
Full Refund Eligibility: Paid subscriptions are eligible for a full refund when requested within 7 days of the initial purchase date.
Refund Eligibility Criteria
✅ Eligible for Refund
- • Request made within 7 days of purchase
- • First-time subscription to our service
- • Technical issues preventing service use
- • Service not meeting described features
- • Accidental duplicate purchases
- • Unauthorized charges (with verification)
❌ Not Eligible for Refund
- • Request made after 7-day window
- • Renewal charges (see cancellation policy)
- • Change of mind after extensive usage
- • Partial month refunds
- • Downgrade requests
- • Violations of terms of service
Refund Calculation
Full Refund Amount Includes:
- • Subscription fee paid
- • Applicable taxes and fees
- • Payment processing charges (where applicable)
Note: Refunds are processed to the original payment method. Third-party payment processor fees may not be refundable.
3. Refund Process and Timeline
How to Request a Refund
Submit Refund Request
Contact our support team via email at refunds@tendernotify.site or through your account dashboard. Include your subscription details and reason for refund request.
Verification Process
Our team will verify your eligibility and review your request within 1-2 business days. We may request additional information if needed.
Refund Processing
Approved refunds are processed within 3-5 business days. You will receive a confirmation email once the refund is initiated.
Payment Method Credit
Refunds appear on your original payment method within 5-10 business days, depending on your bank or payment provider.
Required Information
Please Include in Your Refund Request:
- • Account email address
- • Subscription purchase date
- • Transaction ID or order number
- • Reason for refund request
- • Any relevant supporting documentation
Processing Timeline
4. Subscription Cancellation
Immediate Cancellation
You can cancel your subscription at any time through your account settings or by contacting our support team. Cancellation takes effect immediately, but you retain access to paid services until the end of your current billing period.
End of Billing Period
No Prorated Refunds: When you cancel, you continue to have access to your subscription features until the end of your current billing period. We do not provide prorated refunds for partial months.
Auto-Renewal Cancellation
Cancelling your subscription stops future auto-renewals. You will not be charged for subsequent billing periods, but your current subscription remains active until its expiration date.
Reactivation
You can reactivate your subscription at any time by visiting your account settings or subscribing again. Reactivation starts a new billing cycle with current pricing.
Data Retention After Cancellation
- • Account data retained for 90 days after cancellation
- • Easy reactivation within retention period
- • Permanent deletion available upon request
- • Download your data before cancellation if needed
5. Special Circumstances
Technical Issues
If you experience technical problems that prevent you from using our service, we will work to resolve the issue promptly. If resolution is not possible, you may be eligible for a refund regardless of the standard time limits.
Service Disruptions
In case of extended service outages or disruptions beyond our control, we may provide service credits or partial refunds at our discretion.
Unauthorized Charges
If you notice unauthorized charges on your account, contact us immediately. We will investigate and provide appropriate remedies, including full refunds for verified unauthorized transactions.
Billing Errors
If you believe there is an error in your billing, please contact our support team with details. We will investigate and correct any confirmed billing errors promptly.
Emergency Situations
In cases of personal emergencies or exceptional circumstances, we may consider refund requests outside our standard policy on a case-by-case basis. Please contact our support team to discuss your situation.
6. Payment Method Considerations
Credit Card Refunds
- • Refunds processed to original card
- • Typically appear within 5-10 business days
- • May take longer during bank holidays
- • Contact your bank if refund is delayed
Digital Wallet Refunds
- • UPI, PayTM, and other digital wallets supported
- • Faster processing (2-5 business days)
- • Notification sent when refund is processed
- • May require wallet account verification
Bank Transfer Refunds
- • Direct bank account refunds available
- • Requires bank account verification
- • Processing time: 3-7 business days
- • NEFT/RTGS for larger refund amounts
Payment Method Changes
If your original payment method is no longer valid (expired card, closed account), please contact us to arrange an alternative refund method.
7. Dispute Resolution
Customer Support First
Before initiating any formal dispute process, we encourage you to contact our customer support team. Most issues can be resolved quickly and amicably through direct communication.
Escalation Process
Level 1: Customer Support
Initial contact via email or support portal
Level 2: Support Manager
Escalation for complex issues or unsatisfactory resolution
Level 3: Management Review
Final internal review for policy exceptions
Chargeback Prevention
If you're considering a chargeback with your bank or payment provider, please contact us first. We prefer to resolve issues directly and can often provide faster resolution than the chargeback process.
8. Contact Information
For refund requests, billing questions, or cancellation assistance, please contact our dedicated support team:
Refund Requests
Dedicated email for refund requests and billing issues