Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our tender notification services.
Privacy at a Glance
What We Collect
- • Email address and contact information
- • Account preferences and settings
- • Usage data and platform interactions
- • Payment information (securely processed)
How We Use It
- • Send tender notifications and alerts
- • Provide personalized services
- • Improve platform functionality
- • Comply with legal requirements
1. Information We Collect
Personal Information
When you register for our services, we collect:
- Contact Information: Name, email address, phone number, company details
- Account Information: Username, password, profile preferences
- Professional Information: Industry type, business interests, organization details
- Communication Preferences: Notification settings, frequency preferences
Usage Information
We automatically collect information about how you use our Platform:
- Technical Data: IP address, browser type, device information, operating system
- Usage Data: Pages visited, features used, time spent on platform
- Interaction Data: Clicks, downloads, searches, preferences
- Performance Data: Loading times, errors, system performance metrics
Payment Information
Payment data is processed securely by our payment processor (Razorpay). We do not store complete credit card details on our servers.
2. How We Use Your Information
Service Provision
- • Send tender notifications and alerts
- • Provide access to tender database
- • Personalize content and recommendations
- • Process subscription and billing
- • Provide customer support
Platform Improvement
- • Analyze usage patterns and trends
- • Improve platform functionality
- • Develop new features and services
- • Ensure platform security and stability
- • Conduct research and analytics
Legal Basis for Processing
We process your personal information based on:
• Contract: To provide services you've subscribed to
• Legitimate Interest: To improve our services and ensure security
• Consent: For marketing communications (where required)
• Legal Obligation: To comply with applicable laws
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties.
Limited Sharing Scenarios
We may share your information only in these specific circumstances:
- Service Providers: With trusted third-party service providers who help us operate the Platform (payment processors, email services, analytics providers) under strict confidentiality agreements.
- Legal Requirements: When required by law, court order, or government regulations, or to protect our rights and safety.
- Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction.
- Your Consent: When you explicitly consent to sharing your information for specific purposes.
Third-Party Services
Payment Processing
Razorpay (PCI DSS compliant)
Email Services
Secure email providers
Analytics
Anonymized usage analytics
4. Data Security
Security Commitment
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Security Measures
Technical Safeguards
- • SSL/TLS encryption for data transmission
- • Encrypted data storage
- • Secure cloud infrastructure
- • Regular security audits and updates
- • Access controls and authentication
Operational Safeguards
- • Limited access on need-to-know basis
- • Employee confidentiality agreements
- • Regular security training
- • Incident response procedures
- • Data backup and recovery systems
Data Breach Notification
In the unlikely event of a data breach that may compromise your personal information, we will notify affected users within 72 hours and take immediate steps to secure the Platform and investigate the incident.
5. Your Privacy Rights
You have the following rights regarding your personal information:
Access and Portability
Request a copy of your personal information and receive it in a portable format.
Correction
Update or correct inaccurate personal information through your account settings.
Deletion
Request deletion of your personal information, subject to legal retention requirements.
Opt-Out
Unsubscribe from marketing communications while continuing to receive service notifications.
Restriction
Request limitation of processing under certain circumstances.
Objection
Object to processing based on legitimate interests or for marketing purposes.
How to Exercise Your Rights
To exercise any of these rights, you can:
- • Use the privacy controls in your account settings
- • Contact our privacy team at privacy@tendernotify.site
- • Submit a request through our support system
We will respond to your request within 30 days and may require verification of your identity.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and improve our services. For detailed information, please see our Cookie Policy.
Types of Cookies We Use
Essential Cookies
Required for platform functionality, authentication, and security.
Analytics Cookies
Help us understand usage patterns and improve our services.
Preference Cookies
Remember your settings and preferences for a better experience.
Marketing Cookies
Used to deliver relevant content and measure campaign effectiveness.
7. Data Retention
Retention Periods
Account Information
Retained for the duration of your subscription plus 3 years for compliance purposes.
Usage Data
Anonymized usage data may be retained indefinitely for analytics and improvement purposes.
Payment Information
Transaction records retained for 7 years as required by financial regulations.
Data Deletion
When you delete your account or request data deletion, we will permanently remove your personal information within 30 days, except where retention is required by law.
8. International Data Transfers
Your information is primarily processed and stored in India. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.
Transfer Safeguards
- • Adequacy decisions by data protection authorities
- • Standard contractual clauses
- • Binding corporate rules
- • Certification schemes and codes of conduct
9. Children's Privacy
Our services are not intended for children under 18 years of age.
We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:
- • Posting the updated policy on our website
- • Sending email notifications to registered users
- • Displaying prominent notices on our Platform
Your continued use of our services after the effective date constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us: